Entries by Stephanie

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Are You Ready for WEB-SRM?

Quebec restaurant owners need to prepare for a significant transformation in their billing procedures. As you may already know, a new technology is about to change the way transactions are recorded in the restaurant industry. The current mandatory billing system, widely known as “SRM”, is giving way to a more advanced version, WEB-SRM.


Decoding Chargebacks: Insights for the Hospitality Industry

Chargebacks, in the simplest terms, are forced transaction reversals initiated by the cardholder’s bank. A classic example in hotels might be when a guest claims they were wrongfully charged for minibar items they never consumed. In the restaurant sector, a diner may dispute being charged for a meal they claim they never ordered.

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5 Key Performance Indicators (KPIs) for Restaurant Managers

The recipe for success in the restaurant industry isn’t just about a great menu; it also includes a good grasp of key performance indicators (KPIs) according to your business objectives. By identifying and tracking the right indicators, you empower yourself to make informed business decisions, leading to more effective management and increased profitability.

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How to Choose the Right POS System for Your Restaurant

The landscape of restaurant technology has been transformed, with Point of Sale (POS) systems at the forefront of this revolution. Gone are the days when a simple cash register was enough to manage sales. In the past, restaurant staff would manually enter the price of each dish, potentially calculate taxes, and then open the cash drawer to finalize the purchase. Those days are over.

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How Blaxton Pub & Grill improved efficiency and customer experience with PayFacto and Veloce POS

Anchored in the welcoming tradition of the English “Public House,” Blaxton Pub & Grill has become a symbol of culinary excellence and exceptional ambiance since its establishment in 2013. Offering a remarkable menu, unbeatable beer prices and a relaxed atmosphere, Blaxton is a benchmark for food quality, a variety of local products and ambiance. With four active locations in the Quebec region and three more under construction, the franchise is taking the market by storm.