Technical Support Technician Level 1
Full-Time (40 hours per week)

(Montreal Office)

Excellent knowledge of POS systems

Responsibilities:

  • First contact with customers and experts in need of technical assistance by phone or email.
  • Assist customers, answer questions on our software, diagnose, solve and document Level 1 issues
  • Follow company directives and procedures to solve problems
  • Document troubleshooting and solutions
  • Provide users advice and training
  • Participate in our software quality control

Requirements and skills needed

  • Relevant degree in the field
  • Minimum of 5 years of experience in the field
  • Fully bilingual in English and French
  • Able to work under pressure and manage emotions
  • Customer service ease
  • Sense of priorities
  • Resourcefulness and autonomy

Employment Equity

This employer is committed to the principle of employment equity and has an equal employment opportunity program for women, aboriginal peoples, visible minorities, ethnic minorities and persons with disabilities.

Advantages:

  • Young and dynamic enterprise
  • Complimentary coffee, snacks and refreshments
  • Activities: Christmas Party, Restaurant, XMan Race, Hot Dog Party, Sugar Shack
  • Flexible Schedule
  • Casual ambiance